How STOCK T.C collects, uses and protects your personal information. Last updated November 2026.
STOCK T.C privacy policy
Postal Food Co. Limited, operating as Stock T.C. (“STOCK T.C.”, “STOCK”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
1. Introduction
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website at stocktc.com, shop with us, dine at our locations, make a reservation, purchase a gift card, place an order, attend an event or otherwise interact with our team.
This Policy applies to personal information handled in connection with our website, grocery and restaurant operations, online purchases, reservations, catering inquiries, private events and related services.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, and other applicable legal requirements.
2. Personal Information We Collect
The information we collect depends on how you interact with STOCK. It may include the following categories.
Contact and identification information: Your name, email address, telephone number, billing and shipping addresses, company name and other contact details you provide.
Purchases and transactions: Details of products purchased, orders, gift cards, transaction records, order history, delivery information and related customer service communications.
Reservations and dining: Reservation details, visit history, preferences and special requests you provide through our reservation system or directly to our team.
Events and catering: Information submitted when enquiring about private events or catering, including event dates, event type, number of guests, budget, company details and food or beverage preferences.
Marketing information: Your newsletter subscription status, communication preferences and interactions with our marketing emails, including email opens and link clicks where tracking is enabled.
Website and technical information: Information collected automatically when you use our website, such as IP address, browser and device information, pages visited, referral URLs, access times and information collected through cookies and similar technologies.
Photographs, video and audio recordings: Images and recordings captured during events, restaurant activities or other activities at our premises, where applicable, including content used for promotional and marketing purposes.
Security information: Security camera footage recorded at applicable STOCK premises.
We may also collect information you voluntarily provide when contacting us, making a request or participating in an event or other activity.
We aim to collect only information that is reasonably necessary for the purposes described in this Policy.
3. How We Use Personal Information
We may use personal information to:
Process and fulfil purchases, gift card transactions, orders and deliveries.
Manage restaurant reservations and respond to customer requests.
Respond to catering inquiries and coordinate private events.
Communicate with customers about purchases, reservations, inquiries and services.
Send newsletters, promotions, event announcements and other marketing communications where permitted by law.
Capture, produce and publish photographs, videos and other promotional content, subject to applicable consent requirements.
Understand how visitors use our website and improve its content, performance and functionality.
Measure the effectiveness of our marketing campaigns and advertising.
Maintain the safety and security of our premises, customers, employees and property.
Detect and prevent fraud, investigate issues and protect our legal rights.
Comply with legal obligations and resolve disputes.
We will not use personal information for materially different purposes without obtaining consent where required by law.
4. Consent
We collect, use and disclose personal information with consent or as otherwise permitted or required by applicable law.
Consent may be express or implied, depending on the circumstances, the nature and sensitivity of the information, and applicable legal requirements.
For example, when you provide your contact details to make a reservation or submit an event inquiry, we use that information to respond to your request and provide the requested service.
Where consent is required for optional activities, such as marketing communications or certain advertising-related tracking, you may decline or withdraw your consent, subject to applicable legal and contractual restrictions.
For event photography and videography, we use the consent process described in Section 10. For website cookies and tracking technologies, we provide information about our practices in Section 6.
Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. We may still retain or use certain information where permitted or required by law, or where necessary to complete a transaction, maintain required records or resolve a dispute.
5. Marketing Communications
STOCK may send newsletters, promotions, event announcements and other marketing communications through services such as Mailchimp, Shopify and OpenTable.
We send commercial electronic messages in accordance with Canada’s Anti-Spam Legislation (CASL) and other applicable requirements. We rely on appropriate consent or another legally permitted basis for sending these communications.
You may unsubscribe from marketing emails using the unsubscribe link included in the message or by contacting us at info@stocktc.com.
Unsubscribing from marketing communications does not prevent us from sending non-marketing messages necessary to fulfil an order, manage a reservation, respond to an inquiry or provide other requested services.
Our email marketing providers may collect information about whether you open an email or click a link. We use this information to understand engagement and improve our communications.
6. Cookies and Online Tracking
Our website uses cookies and similar technologies to support website functionality, understand website traffic and measure marketing performance.
These technologies may collect information about your device, browser, IP address, pages visited, interactions with our website and referral sources.
Depending on the tools enabled, we may use:
Analytics tools, including Google Analytics where implemented, to understand website usage and performance.
Google Tag Manager, to manage website tracking tags and related integrations.
Advertising and measurement tools, including Meta Pixel, to measure advertising effectiveness and support advertising-related activities.
Cookies and similar technologies, which may support website operation, preferences, analytics and campaign measurement.
These technologies may allow third-party providers to receive information about your interactions with our website. Certain advertising tools may associate website activity with information held by those providers or use it to support targeted advertising, subject to the providers’ practices and applicable law.
We may introduce additional advertising or analytics tools, including Google Ads conversion tracking, in the future.
You can manage cookies through your browser settings. However, disabling certain cookies may affect website functionality. Browser settings alone may not prevent all tracking or provide a complete opt-out from third-party advertising.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies and provide appropriate information and choices.
We may update this Policy as our website and tracking practices change.
7. Third-Party Service Providers
We work with third-party service providers to operate our business and deliver services. Depending on how you interact with STOCK, these providers may include:
Shopify, for online shopping, orders, gift cards, checkout and related account functions.
Mailchimp, for email marketing and subscriber management.
OpenTable, for restaurant reservations and related customer communications.
Eventbrite, for event registration and ticketing.
Toast, for restaurant point-of-sale and related transaction functions.
Framer, for website hosting and related website functionality.
Google, for analytics, tag management and website measurement tools, where implemented.
Meta, for social media, advertising measurement and related tracking technologies.
DoorDash, Uber Eats and Skip the dishes for third-party food ordering and delivery.
Payment processors, delivery providers, photographers, videographers, marketing agencies, website hosting providers and other operational service providers, as applicable.
These providers may process information according to their own privacy policies and contractual arrangements with STOCK. Some providers may collect information directly from you when you use their platforms.
We may disclose personal information to service providers where reasonably necessary to deliver services, process transactions, manage our operations, produce marketing content, maintain security or comply with legal obligations.
Where service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards and contractual arrangements are in place. Third-party platforms may also process information under their own terms and privacy practices.
We do not sell personal information in exchange for money. However, the use of third-party advertising and tracking technologies may involve the disclosure of online identifiers or website activity to advertising providers. Please refer to Section 6 for further information.
8. Payment Information
Online purchases and other transactions may be processed through Shopify and the payment providers made available at checkout or through other payment systems.
We may receive transaction details such as the amount paid, purchase history, payment status and payment-related information necessary to manage orders, refunds, accounting and customer service.
The payment information we access or retain depends on the payment method and provider. Please consult the applicable payment provider’s privacy policy for information about how it processes payment data.
9. Reservations, Events and Catering
When you make a reservation, submit an event inquiry or contact us about catering, we use the information you provide to respond to your request, assess requirements, communicate with you and deliver the requested service.
Reservation information may be processed through OpenTable. Event inquiries may be submitted through our website, email or telephone. Catering orders placed through Shopify may be processed and retained through that platform.
We retain event-related information where reasonably necessary for business administration, recordkeeping, legal obligations and dispute resolution. We do not use event inquiry information for marketing purposes unless we have an appropriate legal basis and any required consent.
If you provide information about dietary requirements, allergies or other personal preferences, we use it to address your request and support the relevant service. Please provide only information that is necessary for that purpose.
10. Photography, Video Recording and Social Media Content
Photography and video recording are an important part of how STOCK showcases its restaurants, events, food, experiences and venues. We may capture and use photographs, video recordings and, where applicable, audio recordings featuring guests, event attendees, employees, performers and other individuals at our premises and events.
Event Photography and Videography
When a customer books a private or corporate event with STOCK, our event booking form includes a question requesting consent to capture photographs and video content for marketing purposes.
Where consent is provided, STOCK may photograph or record the event and use the resulting content to promote our venues, services, events and experiences. This may include publication on our website, social media channels, digital and email marketing, promotional materials and other STOCK-owned marketing channels.
Event photography and videography may be carried out by STOCK’s marketing team or by professional photographers, videographers, DJs, event organizers and other third-party suppliers engaged in connection with an event.
Where third parties capture content on our behalf, we take reasonable steps to communicate the intended use of the content and applicable privacy requirements.
Event organizers and booking contacts should communicate applicable recording notices and consent arrangements to their guests.
Photography and Videography at Our Premises
STOCK may also capture photographs and video content during restaurant service, special events, tastings, entertainment and other activities at our premises for promotional and marketing purposes.
We generally display notices in visible areas of our venues, including elevators and other appropriate locations, to inform guests that photography or video recording may take place.
These notices are intended to make guests aware of content creation activities. Where consent is required by applicable law or circumstances, we will take appropriate steps to obtain it rather than relying solely on signage.
How We Use and Share Content
Content captured for marketing purposes may be edited, selected, published, shared or adapted for use across STOCK’s promotional channels, including Instagram and other social media platforms, our website, email campaigns, digital advertising and printed marketing materials.
Where appropriate, content may be shared with agencies, photographers, videographers, event partners or other service providers assisting with the creation or distribution of marketing materials.
Once content is published on third-party platforms, it may be viewed, shared or otherwise processed by those platforms and their users in accordance with their own terms and privacy practices. STOCK cannot control independent actions taken by third parties after publication.
We do not use event or venue recordings for purposes materially different from those communicated at the time of collection without obtaining any additional consent required by law.
Your Choices and Questions
If you have concerns about being photographed or recorded, please speak with a member of our team or contact us at info@stocktc.com.
You may also contact us to ask about the use of identifiable photographs or recordings featuring you, or to request that we review a particular piece of content. We will consider such requests in light of the circumstances, applicable consent arrangements, legal obligations and any relevant third-party rights.
Where consent is required, you may withdraw it subject to applicable legal or contractual restrictions. Withdrawal does not necessarily require the removal of content already lawfully published or distributed, but we will review requests on a case-by-case basis.
Security Camera Footage
STOCK operates continuously recording security cameras at its premises for the purposes of protecting the safety of individuals, preventing loss, maintaining security and protecting our property.
Security camera footage is accessible to authorized management personnel and is generally retained for nine (9) days, after which it is overwritten or deleted in the ordinary course, unless it must be retained for an incident investigation, legal claim or other lawful purpose.
Security camera footage is handled separately from promotional photography and videography. It is not collected for routine social media or marketing content. Where necessary and legally permitted, footage may be disclosed to law enforcement, insurers or other authorized parties for security investigations or legal purposes.
11. Safeguarding Personal Information
We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.
Safeguards may include access restrictions, staff procedures, secure systems and appropriate arrangements with service providers. The level of protection depends on the sensitivity of the information and the circumstances in which it is handled.
No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any applicable obligations to notify affected individuals or report the breach to a regulator.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal and regulatory obligations, maintain appropriate business records, resolve disputes and enforce our agreements.
Retention periods vary depending on the type of information, the purpose for which it is held, applicable legal requirements and operational needs.
When information is no longer required, we take reasonable steps to securely destroy it, erase it or anonymize it, subject to applicable legal requirements.
Security camera footage is generally retained for nine days, subject to the exceptions described in Section 10.
13. Your Privacy Rights and Choices
Subject to applicable law and any relevant exceptions, you may request to:
Access personal information we hold about you.
Correct inaccurate or incomplete personal information.
Withdraw consent to certain collection, use or disclosure practices.
Unsubscribe from marketing communications.
Request deletion of personal information where deletion is legally available.
Ask questions or raise concerns about the use of identifiable photographs or recordings featuring you.
To make a request, contact us using the details in Section 18. We may need to verify your identity before responding and may request additional information to locate the relevant records.
We will respond within the time required by applicable law. Certain information may need to be retained or may be exempt from access or deletion requests under applicable law.
14. International Processing
Some third-party service providers we use may store or process personal information outside Ontario or Canada, including in the United States or other jurisdictions.
Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or government authorities in accordance with applicable law.
STOCK takes reasonable steps to select and work with service providers appropriately and remains responsible for personal information handled on its behalf, as required by applicable law.
15. Children’s Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children except where permitted by law and where appropriate consent or authorization has been obtained.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
16. Privacy Complaints
If you have questions or concerns about how STOCK handles personal information, please contact us using the details below.
We will review privacy inquiries and complaints and take reasonable steps to address them.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over your concern.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technologies or legal obligations.
The updated version will be published on our website with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
18. Contact Information
For privacy questions, access or correction requests, consent withdrawal or complaints, please contact:
Postal Food Co. Limited, operating as Stock T.C.
2388 Yonge Street
Toronto, Ontario M4P 3J5
Canada
Email: info@stocktc.com
Telephone: 416-489-1020
Please include enough information for us to understand and respond to your request. We may need to verify your identity before disclosing personal information.